CLIENTS FEEDBACK:

Green Line, Anne Barilova, Deputy GM:

"I'd like to thank your company for a well-organised training on "Effective Customers Care Skills". I want to underline wonderful professional and personal qualities of your trainer Olga Dugina: she managed not only to inculcate effective customer care skills to the participants, but also to find a good approach to them in whole and individually. I know our employees well and I am aware of how hard it is:"

Reuters, Alexander Rybalchenko, client service manager:

"Reuters Company would like to show you its gratitude for a highly qualified training of Client Service's department employees on the subject "Efficient Customers' Care. Telephone Behaviour", that took place on 3 - 4 June, 1999. We would like to personally thank D. Bogatov, A. Shlenskaya, T. Nebolubova for their help and professional work. We look forward to a long-term co-operation."

Schering AG, V. Aleskovsky, Moscow and Moscow region manager:

"The results of the training course on "Personal Selling Skills" and "Presentations Skills" conducted for representatives of Schering medical company are really good. I would like to express our satisfaction and gratitude for a profound and non-formal approach towards the task that was made, for your professionalism, patience and an individual approach towards each participant. All that definitely contributed to a more profound mastering of the material and a possibility to use it in practice."

Tetra Pak, Donal Buckley, commercial operations manager:

"We are very appreciative of your company's merchandising training. Video Arts Russia is an excellent partner, responsive and most importantly flexible to the need of local Russian."

МТС(Mobile Tele Systems - Russian mobile connection leader), Elena Milutina, client service manager:

"On behalf of MTS company I would like to thank all your people who participated in organising, preparing and conducting the training on 13-14.10.99. Your specialists showed a high professionalism that helped to obtain good results in learning the subject."