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training
in-company training
video training courses
by Video Arts Group
E-learning programmes by Video Arts Group

CUSTOMER SERVICE SKILLS

  • NEGOTIATION SKILLS

  • SALES SKILLS. SPIN TECHNIQUE (advanced course)

  • EFFICIENT SECRETARY. TELEPHONE ETIQUETTE

  • TELEPHONE SALES SKILLS

  • TIME MANAGEMENT

    • Besides we can offer you in-company training on the following subjects:

    1. Effective management.
    2. Strategic management.
    3. Effective business communication.
    4. Total quality management.
    5. Effective delegation.
    6. Coaching.
    7. Problem solving and decision making.
    8. Interviewing and recruitment.
    9. Personnel appraisal.
    10. Project management.
    11. Assertiveness.
    12. Orginising and conducting team meetings.
    13. Conflict resolution.
    14. Stress management.
    15. Internal communication.
    16. Business correspondence (reports, proposals, business letters).
    17. Creativity development.
    18. Marketing for non-marketologues.
    19. Finances for non-financial managers.
    20. Train the trainer.
    For further information please contact us:

       Phone: 795-0981     E-mail:info@2008istanbul.org
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